24/7 Response Centre

Our highly experienced team provides a calm and measured response during times of crisis Great team .

DCPL is a leading business risk consultancy, committed to protecting personnel, assets, profits and reputation. We provide intelligence led, technology enabled security risk and crisis management solutions to a number of leading international companies, government agencies and private clients globally. Our Travel & Response (TR) teams are recognised experts in delivering a highly responsive and proactive resource in challenging and demanding situations. With significant expertise in post-conflict and developing regions, our bespoke, flexible and fully supportive security solutions embrace cultural diversity regardless of origin.

Our Response Centre manages hundreds of communications every day and provides coverage for the whole of Nigeria. We deploy the latest technology and support it with an excellent human network throughout the country and the wider region. We have the capability to manage emergencies on land and at sea, delivering peace of mind to our clients.

OpsCentre Response Centre

DCPL deals with both onshore and offshore based emergency response incidents, providing support, coordination and guidance. Located in our Lagos head office, OpsCentre is manned by highly skilled controllers who utilise a variety of technologies and systems that deliver an effective 24/7 communications, tracking and monitoring capability of personnel and assets.

Our regional Response Centre provides frontline support for client operations proportionate to their security needs. For corporate travellers and employees residing abroad, OpsCentre can assist with:

Pre-Travel Advice

In-depth pre-travel security and personal safety advice from the OpsCentre team, available at the end of the phone 24/7.

Emergency Notification Service

Our Response Centre proactively sends out situation awareness alerts, which includes bulk messaging to international travellers and expatriates so they will be better prepared for taking appropriate, emergency actions. We can impart key and critical information rapidly and simultaneously to a large number of recipients in a variety of locations.

Travel Security Advice

During any period of uncertainty or tension, one call to our multilingual Response Centre gives immediate access to protection advice and well-informed ‘next steps’.

Emergency Transportation and Security Escorts

Immediate concerns in-country can often be addressed through highly-qualified local assistance that our Response Centre can facilitate.

Evacuation Coordination

OpsCentre will coordinate all aspects to ensure the safe evacuation of personnel out of high-risk environments in what are often rapidly deteriorating conditions.

Kidnap for Ransom Support

We have access to highly specialised K&R consultants whose utmost priority is securing the victim’s safe release with minimum disruption and financial loss to the family or company.

Emergency Medical Referrals

When an emergency is of a medical nature, OpsCentre can be your travellers’ one-call helpline for identifying appropriate resources.

Effective and experienced response when you need it